Organization a combi-structure of different departments.
Each department involve in respective duties and responsibilities. Activities include hiring, executing, monitoring, supervising each department concern with defined roles lead by a respective manager.
Hierarchy; A comprehensive overview
Appropriate organizational hierarchy is essential for the business, which includes more, or a smaller number of employees depend on the size of the business associated with defined set of roles and activities.
Hotel hierarchy; series of departmental roles
Hotel employee hierarchy made up of various departments. Food department, Marketing, Sales, Accounting, Human Resource, Technical, Security, Maintenance each with employees of all levels.
Hotel managerial hierarchy rely on the size and structure of the hotel. Entire organizational structure defines departmental activities and roles ensure the effective working result in efficient profits to the business owner.
Department hierarchy; brief overlook
Management department: deals with the managing activities, depending on the size of the employees, there exists assistant manager, executive manager headed with general manager.
Roles and activities
General manager coordinates with assistant manager to run the organization smoothly, manages the team leaders and look over the working of concerned departments for effective results. Monitoring strategic changes and supervise various departmental tasks.
Assistant manager/ Executive manager: primary role to associate general manager in every activity, handles, and resolves team issues, coordinate with general manager in every event and daily activities. Above all responsible for all activities behalf of general manager
Front desk department:
Front desk manager responsible for front desk activities, supervision of front desk employees, hiring and training the front office employees.
Front desk activities include maintenance of employee and guest records, check-in check-out of every employee and guest, including warm welcome and send of guests, collecting payments, deal with cleaning and room services, above all caring the guest complaints.
Hospitality department:
Look after the maintenance activities, cleaning services, catering services, receiving the guests, check-in check-out and fixing room service tasks. Hiring, firing, staff training, and coordinating housekeeping employees is the prominent activity of hospitality manager.
Utmost responsibility is guest satisfaction.
Human resource department:
Concerned with employee relations, employee attendance, check-in check-out of both guest and employees, guest relations, client relations, hiring, training employee activities, vendor management, organize events and meetings, and look after overall hospitality activities.
Housekeeping department:
Primary role is to maintain crystal cleanliness, in and around the hotel premises, laundry services, room services, washroom maintenance, stocking room services before and after guest arrival.
Accounts department:
Responsible to manage financial accounts, income and expenditure accounts, payroll accounts, bills and taxes, payments, and purchases.
IT department:
Managing the networks IT processes. Optimize cyber security, and maintain data protection, Regular maintenance of technical standards.
Marketing department:
Responsible for promoting the hotel, advertising, managing client relations for business promotion.
Security department:
Equally important the security department responsible for safety measures in and out the hotel premises, provide security to guests and employees as well.
Well-structured organizational activities create an easy and effective business.
@ My Shift Notes Housekeeping, Maintenance, Kitchen and Transport Activities can be assigned and monitored individual wise.